Great design has the power to transform communities. It creates connection, tells stories, captures moments and engages all who use it. At Chow:Hill, we believe the starting point of design success is founded on a collaborative approach, but it’s collaboration of a very particular kind.
We work alongside our clients and consultants, establishing and maintaining relationships that are built on mutual respect. That is how we achieve each client’s vision – and exceed expectations.
Whatever the scale of a project, the core principles of our design approach remain the same:
We listen – to ensure we comprehend the full extent of each client’s vision, the ‘must-haves’, the ‘nice-to-haves’ and the non-negotiables.
We respond – by working alongside each client to develop a key design document. This is a comprehensive and vital part of the initial proactive project planning phase. It details everything from project milestones to potential risks and mitigating factors; identifies key stakeholders and the schedule of engagement workshops planned throughout the project; confirms what deliverables will be required at each design stage and re-confirms the key project success factors for our client. Once reviewed and signed off, this document is regularly updated and communicated across the project team throughout the design and delivery stages.
We communicate – by constantly monitoring and measuring design quality and project success for our clients. We do this by capturing each client’s vision ‘on paper’ at the outset, producing a co-ordinated design vision that draws on site analysis, stakeholder engagement, and our team’s skill, experience and sector research, and aligning the proposed design solution and project budget.
This approach enables us to understand each design challenge so we can create concepts that form environments and shape possibilities.